Orders are processed within 1–3 business days. Once your order ships, you’ll receive an email with your tracking number and a link to follow your package in real time.

Delivery times depend on your location:

• USA, Canada, UK & EU: 7–10 business days
  
• Asia-Pacific & Other Regions: 5-10 business days

You’ll receive free global shipping on all orders. Delays may occasionally occur during holidays or customs inspections, but we’ll always keep you informed.

Tracking updates can sometimes take 24–48 hours to appear as the courier scans your parcel through each checkpoint.

If your order hasn’t shipped yet, email us at support@neurelio.com as soon as possible with the correct address.

We accept all major credit cards, PayPal, Apple Pay, and Shop Pay. All transactions are 100% secure and encrypted.

Absolutely. Neurelio uses advanced SSL encryption to protect your data at every step. We never store payment details or share personal information with third parties.

We offer a 30-Day Satisfaction Guarantee on all eligible products.

If your item arrives damaged or defective, contact us within 30 days of delivery and we’ll arrange a replacement or refund.

Please note:

• A 20% restocking fee applies to all approved returns.
• Due to hygiene and safety reasons, personal-use wellness items such as pillows, cushions, and wearable devices (including the ContourEase™ Pillow) cannot be returned once opened or used.
• Returns must include all original packaging and accessories.

More details on our refund policy page

If your order hasn’t shipped yet, we’ll gladly update or cancel it. Once it’s been fulfilled, we can assist with returns according to our policy.

Simply email support@neurelio.com with your order number and reason for return. We’ll provide easy, step-by-step instructions.

Yes. Each Neurelio product undergoes quality inspection and functionality testing before shipping to ensure top performance and safety.

All Neurelio devices include a one-year limited warranty covering manufacturing defects.

We handle all standard VAT and import costs on our end, so most customers won’t pay additional fees at delivery. If your country requires local taxes, the courier will notify you directly.